x Give Us Feedback

Live Chat

We're here to help! Chat live with one of our specialists.

live chat

Why Sullivan?Terms of Use

TERMS

THE ENTIRE BALANCE IS DUE BY THE 25TH OF THE MONTH.  ANY AMOUNT OF THEBALANCE DUE UNPAID ON THE NEXT STATEMENT DATE SHALL BE SUBJECT TO AFINANCE CHARGE OF 1 1/2 % PER MONTH WHICH IS AN ANNUAL PERCENTAGE RATE OF 18%

In case of errors or inquiries about your statement, send inquiries to:

                                                                 SULLIVAN TIRE COMPANIES

                                                                 P.O. BOX 370

                                                                 ROCKLAND, MA 02370-0370

                                                                 ATTN: CREDIT MANAGER

                                                                 email: creditteam@sullivantire.com

 

 

   The Federal Truth-in-Lending Act requires prompt correction of billing mistakes.

1. If you want to preserve your rights under the Act, here’s what to do if you think your statement

    is wrong or if you need more information about an item on your bill

a.Do not write on the billing statement or payment card. Instead, on a separate sheet of paper

    write (you may telephone your inquiry, but doing so will not preserve your rights under this law)

     the following:

     i.    Your name and account number.

     ii.   A description of the error and an explanation (to the extent you can explain) why you

           believe it is an error.

           If you only need more information, explain the item you are not sure about and, if you wish,

           ask for evidence of the charge such as a copy of your check. Do not send in your copy

           of your check or other document unless you have a duplicate copy for your records.

     iii.  The dollar amount of the suspected error.

     iv.  Any other information (be sure to include your address!) which you think will help us to

           identify you or the reason for your complaint or inquiry.

B.     Send your billing error notice to the address listed above.

          Mail it as soon as you can, but in any case, early enough to reach us within 60 days after

           the statement was mailed to you.

2.We must acknowledge all letters pointing out possible errors within 30 days of receipt, unless we

     are able to correct your statement during that 30 days. Within 90 days after receiving your letter,

     we must either correct the error or explain why we believe the statement was correct. Once we

     have explained the statement, we have no further obligation to you even though you still believe

     that there is an error, except as provided in paragraph 5 below.

3. After we have been notified, neither we nor our attorney nor any collection agency may send you

    collection letters or take other collection action with respect to the amount in dispute; but Periodic

   Billing Statements may be sent to you, and the disputed amount can be applied against your credit

     limit. You cannot be threatened with damage to your credit rating or sued for the amount in

    question, nor can the disputed amount be reported to a credit bureau or to other creditors as

    delinquent until we have answered your inquiry. However, you remain obligated to pay the parts

    of your statement not in dispute.

4.If it is determined that we have made a mistake on your statement, you will not have to pay any

    finance charges on any disputed amount. However, if it turns out that we have not made an error,

    you will have to pay finance charges on the amount in dispute, and you will have to make up any

    missed minimum or required payments on the disputed amount. Unless you have agreed that your

    bill was correct, we must send you a written notification of what you owe, and if it is determined 

    that we did make a mistake in billing the disputed amount, you must be given the time to pay

    which you normally are given to pay undisputed amounts before any more finance charges or late

 payment charges on the disputed amount can be charged to you.

5. If our explanation does not satisfy you and you notify us in writing within 10 days after you receive

    our explanation that you still refuse to pay the disputed amount, we may report you to credit

    bureaus and other creditors and may pursue regular collection procedures. But we must also report

    that you think you do not owe the money, and we must let you know to whom such reports were

    made. Once the matter has been settled between you and us, we must notify those to whom we

 reported you as delinquent of the subsequent resolution.

6. If we do not follow these rules, we are not allowed to collect the first $50 of the disputed amount

 and finance charges thereon, even if the statement turns out to be correct.

Need Help?
We're Always Here

Call Us