Working Service Writer

Job Type: Full-time

Location:

  • MA: Middlesex County and Metro Springfield (Chicopee)
  • CT: Metro Hartford

Division: Commercial/Manufacturing


Job Description:

If you have strong customer service skills, computer skills, can service medium truck tires (installing, mounting, and demounting tires), and ship and receive medium truck tires, come join the Sullivan Tire Family as a Working Service Writer. As a Working Service Writer, you will be responsible to manage active customer accounts, including inter-company, and provide positive representation to potential customers. You will also assist with production workflow to maximize sales, income, and customer contact goals while delivering the highest quality of service and customer satisfaction. Lastly, you will provide back up support for servicing and shipping and receiving medium truck tires.

Job Responsibilities:

  • Develops and maintains a thorough knowledge of product and/or services so as to provide accurate information to customers
  • Evaluates customer needs and make recommendations utilizing internal resources and tools
  • Displays a positive attitude and professional demeanor
  • Meets/exceeds established sales and gross profit goals. Supports all aspects of the company sales effort
  • Maintain proper paperwork for all daily operations including:
    • Properly complete sales and inventory transactions on computer system
    • Maintain accurate inventory records through computer system
    • Properly receive inventory and re-bill tires and parts received on a daily basis
    • Be proficient in all aspects of customer billing and credit authorization procedures being particularly careful to protect company assets and the privacy of every customer
    • Properly record purchases and purchase orders
  • Follow all POS “start-day/end-day” procedures as well as record keeping and bank deposit systems
  • Assists in coordinating routes and preparing paperwork and product for timely service
  • Servicing medium truck tires including installing, removing, and mounting/demounting
  • Receiving and shipping medium truck tires
  • Provides highest level of customer satisfaction to establish long term customer relationships and enhance company reputation. Must earn customer service certification
     

Sullivan Tire, a leading tire and automotive service company, has been family operated for more than 60 years with over 1,200 employees and our company motto is, “treat everyone, customers, and fellow employees, as you would a member of your family”. Come and join our family! Sullivan Tire offers a competitive compensation and benefits package including medical, dental, life, disability, 401(k) and Profit Sharing Plan.


An Equal Opportunity Employer

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